Voyage Loyalty Programme

Membership

• Who is eligible to join Voyage Loyalty?
• Does it cost to join Voyage Loyalty?
• Is joining Voyage Loyalty required or optional?
• Does joining Voyage Loyalty replace any of the bonuses received by shipowners?
• How do I join Voyage Loyalty?

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Earning SeaStars

• What are SeaStars?
• How do I earn SeaStars?
• Can I earn Seastars based on another seafarer’s activity?
• Are there other activities I can complete to earn Seastars?
• When are Seastars credited to my account?

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Missing SeaStar points

• How do I request missing SeaStars?
• How long will it take for my missing Seastars request to be resolved?

Redeeming Seastar points

• Who is eligible to redeem Seastars?
• How do I redeem Seastars for V branded items, Pluxee gift cards, and travel cards?
• If I redeem my Seastars for a V-branded item, can I have it shipped to someone other than myself?
• Can I redeem Seastars for items not in the Voyage redemption catalogue?
• Can I redeem Seastars for someone other than myself?

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Earning Status

• How do I earn Yellow Signal and Vision Green status?
• Is seniority with V. Group considered in earning status?
• What are the benefits of earning status?
• How long is status valid for?
• If I believe my Voyage Loyalty program status is incorrect, who do I contact?

Account Management

• I have questions about my Voyage Loyalty account. Who should I ask?
• I can’t access the Voyage Loyalty microsite. Who do I contact?
• Do my Seastar points expire?
• Will I receive notifications about expiring Seastar points?
• What happens when my Voyage Loyalty account is frozen?

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